We are committed to making your order proceed as quickly and easily as possible. If at any time you have questions, we urge you to check out our FAQ page or contact us directly at info@sweetbabydesigns.com and someone will be happy to help you with anything that you need!

YOUR ORDER

After choosing your design, we ask that you fill out the online form required with as much detail as possible. If you would like the design changed in any way, such a different colors, fonts or layout, please let us know on the form so that your initial proof will include those customizations. All of our orders are processed by real people and they are willing and able to help you create the perfect design to represent you and your little one!

After checkout, you will be prompted to upload your photos. We also ask that if you would like the photos placed in specific locations on the card, that you specify this, so that your proof will be created this way. If you have ordered more than one product, such as birth announcements and thank you cards, please also specify which photos should be placed on which design. We required high resolution, un-altered photos to ensure the best quality finished product. For more info on our photo tips and requirements, please check out our Photo Tips page. If we receive images that will not work in your design, you will be asked to provide new ones before your order can proceed. We will hold your order for 10 business days, at which time if we have not received your photos, we will issue a full refund.

After we have received your order and your photos in their proper form, you will be placed on our proofing schedule. Typically proofs are sent within 48-72 hours. Your proof will be sent to the email address that you provide during checkout. If you have not received anything from us within 72 hours, we ask that you please check your bulk/junk mail folders before contacting customer service.

Your proof page will allow you to view a web-sized image of your design. You will be able to contact your designer for changes or approve your proof for printing. We ask that you DO NOT APPROVE YOUR PROOF until it is exactly as you want it to be printed. If there are additional changes to be made, no matter how small, or if you still have questions, please contact your designer using the form on your proof page. Once you are happy with your design and you would like it to be printed EXACTLY as it shows on your proof page, please fill out the approval form and submit.

Your order will be immediately processed for printing.

NO changes may be made after you have given your approval! Please make sure you double check all text, grammar and photos!

Typically photo paper orders ship within 2-3 days of proof approval and cardstock orders ship within 4-5 days of proof approval. Please note that your order will be shipped via the method that you selected at checkout. Selecting Next Day Air or Second Day Air will not alter the timing of your proof or your print time, it will only effect the method in which your order is shipped.

Once your order has shipped, you will receive an email tracking number, sent to the email address that you provided at checkout. If you do not receive this notification, please contact our shipping department at shipping@sweetbabydesigns.com with your full name, email address, and order number.

At any time, you are able to check the status of your order by logging in to your account via our website.

PREORDER

You are welcome to pre-order your envelopes as any time! You will be charged only a flat rate of $10 for the pre-order. You also have the option to pre-order your envelopes with the return address pre-printed, for your convenience.

SAMPLES

At Sweet Baby Designs we are committed to excellence in our products. For this reason we urge you to order our samples so that you can see for yourself how beautiful our papers are. Our photo paper samples are free of charge and you may opt for a birth announcement pack or an invitation pack. Please note that we are unable to accommodate specific design sample requests. ALL samples are sent via USPS First Class Mail from our offices in Pennsylvania or Tennessee. Our cardstock sample pack includes a sample of all of our cardstock paper and size options. This includes matte, glossy, linen, and pearl papers. You will receive these papers in our wide variety of sizes… 5x7, 5x5, 4x5.5, folded thank you card, and calling card!

REORDERS

If you would like to reorder more cards from a previous order, we are happy to do so! We save all designs for 60 days in case of reorder. Please fill out the following form to start the re-order process.

ADDITIONAL PROOFS

If you would like to see a proof of a different design than the one originally selected, we are more than happy to prepare that for you, for an additional cost of $10. Your individual designer will be able to provide the forms for this request.

For more information on our Return, Shipping, or Terms & Conditions policies, we urge you to visit their individual pages!